Frequently Asked Questions
HG2 Clothing is owned by us, Lindsay and Rob, local Albertans who own and operate both of their stores. We are always in one of the stores, and are easily accessible to all of our customers. No big corporate philosophies here! Just hard work, the eagerness to help our customers get the best treatment and a willingness to listen to what it is YOU want from HG2.
Our store has been selling licensed, high-end fashions for 10 years now. If you are unsure, we will gladly give you the contact information for our licensed distributor of ANY brand we carry, so you can verify before purchasing.
Superman, hands down.
Send the item back, in unused and unworn condition, with all its original tags, and we will let you exchange it or issue you a store credit. Our credits never expire, and can be transferred to another party if you wish.
The duck phone.
We can ALWAYS help you! It's our job! Just either call us at 780 424 1550, or e-mail us at firstname.lastname@example.org we will make sure we do whatever it takes to make sure you leave happy. If EVER you are not treated with respect and patience, please call and ask for either Lindsay or Rob and we will rectify the situation for you to the best of our abilities.
For orders of $200 or more we will cover the cost of shipping within North America. When sending product back to us, you pay for shipping, and we will cover the shipping to send you the replacement item. For items outside North America, send us an e-mail and we can get a shipping quote for you. In most cases we will split the cost with you.